Christopher & Banks Reviews

I have a small $25.00 gift card from the original Christopher and Banks. When they changed hands they would not honor previous gift cards. Let's think about this for a minute. I do not buy from them anymore. Haven't for over a year because I have the gift card to remind me that even though they are a different owner they chose to keep the name and stock of the previous owner, everything except to honor the gift cards. Truly a poor business decision. My friend in the same situation stopped buying from them also. Who knows how many others there are of us. Good luck Christopher and Banks!

Quality, style, and fit of clothes is excellent; however, customer service not so. I needed a lot of help ordering a top. Initially the customer service agent was very helpful, but when my need exceeded her patience, it appeared she hung up on me. I ended up making an error with the item I ordered and now will have to return it. I am in my late 70s and not at all comfortable ordering on line. I wish this agent could have been more helpful.

I will never order from Christopher Banks again. They charged me 3x's on one item and 2x's on another.
I have loved them but am done with them now. I don't even want to give them one star at this point.

I ordered two pairs of pants and returned them. They charged me $7.95 to return them and as of today 10-4-22, I have not received my refund. I have contacted them several times with the same old lip service.
Purchased on 5-27-22.

June10,2022 returned two items. Approximately 4 weeks later I received a refund for one of the items and charged a return shipping fee (which was expected). I have now called 3 times to get an update on the rest of my refund. Each time I have been told it is a software issue and they can't process the refund for the second item. I think this is a load of crap.

Supposedly this issue was moved to a supervisor BUT I have yet to receive any follow up from someone at Christopher and Banks. I have been a customer for over 15 years. If they plan to stay in business they need to do better! I will not be purchasing anything from them again.

When returning an item & on your credit card statement doesn"t show Christopher Banks has ShopHQ. Hummm... plus Christopher & Banks does not indicate there is a charge returning an item.
I will NEVER shop here again!

I had ordered two blouses from them and only one fit. Unfortunately, I have health issues that prevented me from returning one top within 30 days. I contacted customer service and even though I was only one week out they would not allow it. I requested to speak with a supervisor and they said their on a call, I said I'll wait. She said she didn't know how long it would take but would have the supervisor call me back. I asked will it be today? They said yes, 5 days later I'm still waiting. I loved the stores, but not mail order. They have lost this customer due to customer service.

If you order a clearance item -which conveniently is labeled 'all sales final' your order will be shipped slower than you can even imagine. They don't care do get it to you in a timely manner because they know you can't send it back. Ridiculous length of time to get my order... placed order on 12/9. Still haven't received on 12/22. No excuse. Will not purchase from this company again.

5-7 business days was plenty of time from 11/28 to be delivered before we left for 6mos. CB delayed fulfillment and UPS left sitting in IL for 3 days more. CB customer service refused any help. Purchsed specifically for this extended trip. Now will not be delivered in time and must have someone come pickup fom front steps. Bad business practices.

So I found a gift card that is worth $100 and this "Company" because someone in the "Company" clearly mismanaged the "Company" and since the Company went into bankrutptcy and is transitioning to a company called ShopHQ they are not HONORING their gift cards. How can that even be called a business? I guess because in all actuality consumers are seen as expendable and CERTAIN people profiting from this "Company" think consumers are expendable and there is no such thing as HONORING any type of transaction. There should be a law. Hahaha.

The selection here has gone the way of lowly discount stores. I can find better selection at Walmart! There are no colorful capris, only dark colors and denim. The tops look like something my grandmother would wear and I'm no youngster. What happened to the great buyers you once had when the brick and mortar stores were open. The unique clothes are gone and this is no longer a go to store for me. Sorry to see you go.

Ordered 3 medium mock sleeveless shirts and received 1 XL and 2 smalls. Called customer service and will be sent a shipping label to return and also reordered 3 more medium shirts and was told total was $16 and some change. Received order today and was again sent 1 XL and 2 smalls and was charged $27 and some change. I have shopped at C&B for years but will return items and probably not reorder. So disappointed!

I ordered 3 items on March 27th for vacation. As of today, April 17th they still haven't even been pulled to be shipped. RIDICULOUS! I ordered these for a reason. I have called numerous times only to be strung along... "Oh, it will ship (this past) Wednesday. You will have it by Friday, (yesterday). We are moving warehouses and got behind. We will have it caught up by the end of the month. That is not my problem. Hire people if necessary. Aren't a lot of people out of work. While I like their clothes, if they don't get their act together soon, they will be one more retailer OUT OF BUSINESS!

I've shopped C & B stores in many locations for years! As a matter of fact, I had just placed an order when I heard the sad news. I've always been satisfied with the quality and sizing of their clothes. I've never had a problem returning on-line our bases to any store. Staff were always friendly and helpful. My closet is full of C & B clothing. I'm so sad they're closing. I intend to continue on-line purchases as long as available. Sending my best wishes to all employees. I'm sure it's sad for them as well.

I have been a loyal CJB customers for many years, but have had my first bad experience. I purchased the black, gold, and white Plaid Popover Blouse, Item # **************. I washed it and hung it out to dry (I always wash clothing before I wear it). The first time I wore it, it snagged on everything; I was determined to be more careful in the future. The second time I wore it, it pilled under the arms and up and down the side - I have never had anything from CJB with such poor quality material. When I called for help, they told me that because I had washed it, nothing could be done. I am very disappointed in the customer service - I'll bet I'm not the only one having trouble with this blouse.